You have 14 days from receiving your order to notify us if you wish to return an eligible item. Items must be unused, unopened, and in their original packaging, with hygiene seals intact where applicable. Due to health and hygiene standards, sealed hygiene products cannot be returned once opened, as permitted by UK law.

Please contact Elora Baby & Mum by email or through our website before sending any items back. We will guide you through the return instructions. For change-of-mind returns, the customer covers the return postage costs. If an item is faulty, damaged, or incorrect, we will cover reasonable return postage in accordance with UK consumer law.